当客人因等待时间长而抱怨时,你应该怎么说()
A.Sorry for keep you waiting
B.Thank you for waiting so long
C.Thank you for your patience and understanding
D.Thank you for your time
D、Thank you for your time
A.Sorry for keep you waiting
B.Thank you for waiting so long
C.Thank you for your patience and understanding
D.Thank you for your time
D、Thank you for your time
第3题
I am very sorry for ____ for so long.
A. keep you waiting B. having kept you waiting C. waiting for you D. keep you wait
第5题
A.要尽量的躲避,不要被客人打到
B.如因客人醉酒打人,及时通知经理来处理。(不要同客人硬碰硬)
C.与对方切磋武艺
D.如是因自己的服务不当导致客人不开心而要打人,应当态度诚恳的向客道歉,通知经理处理
第10题
A.先安抚客人并道歉
B.其次征询客人换菜换锅底
C.如果客人对处理结果不满意,可以请管理组人员来处理
D.最后一律免单